Helpdesk Pilot Blog

Is Helpdesk Pilot an Open Source Help Desk Software?

Many of our customers want to know if Helpdesk Pilot application code is Encrypted. The answer is NO. The php source code is open but not licensed under the open source license. While you are free to modify the look & feel of the application you are not permitted to modify PHP source.

PHP Source code modification is not advisable for two main reasons:

• With every upgrade you are most likely to loose your changes
• More importantly, we cannot support modified source code

Helpdesk Pilot is largely deployable as the source code is not encrypted and works with most of the shared hosting providers. Make sure you stay upgraded to the latest version.

Along with the release of Helpdesk Pilot 4, we have revamped our website. It include detailed help desk feature info, customer spotlight, What’s new section and a dedicated page for existing customers to view their order history and claim upgrade.

Do email us your feedback!

Thanks to all our customers, beta testers and well wishers.

We roll-out Hepdesk Pilot 4.0.0 today! It is a much awaited release with lots of new features and bug fixes.

Quick Highlight

More Info: Complete Feature List, Bug Fixes and Change Log:

With PHP 5.2.4 just been out since a few weeks now, we don’t recommend upgrading or installing it. Please use 5.2.3 or lower versions of PHP to run any version of Helpdesk Pilot. We will soon post an update when Helpdesk Pilot is compatible with 5.2.4 or above.

Search Tickets by ticket number. Just type the ticket number in the search field to get to a particular ticket number. Example, ST0000012 will look for ticket ST0000012. Alternatively, you can search for 0012 (at least 4 digits are required).

Wanted to filter tickets based on the staff member it is assigned to? Wanted to know the tickets that have not yet been assigned to anyone? We have a solution.

Helpdesk Pilot 2.2.0 (and above) offers a staff based ticket filtering and you don’t have to look around to find how you can apply this filter. Just use the search box. Search for staff: john to list all tickets assigned to john. And to list all tickets that remain unassigned search for staff: none. It’s simple, quick and can be used in conjunction with other status filters available.

Click here to see examples and screenshots of this useful feature.

A typical life-cycle of a new ticket at Helpdesk Pilot begins with Pre-Sales moves to Sales , occasionally then passed on to the Installation Department and finally lands up with the Support team. By now the ticket is already over 20 responses long and the original message of the customer is irrelevant and out-dated.

This is where Split Tickets introduced in 2.5.0 comes very handy. Click here to see how split tickets feature works.

So, next time you want to pass a ticket to another department consider using Split Tickets option.

Helpdesk Pilot 2.5.0 is ready for prime time.

We would be releasing Helpdesk Pilot 2.5.0 this thursday (26-April-2007). We are excited. Helpdesk Pilot 2.5.0 is one of the most aggressively developed versions with lots of new features added in a short span of time.

Click here to read Helpdesk Pilot change log.

Over the week - we would be showcasing few of the new features with detailed description and usage - so be sure to subscribe to the rss feed or subscribe for updates via email.

Thanks to you - our 6,000+ users and ever growing customer base. We are glad to announce our new official development blog that will keep you updated about Help Desk Pilot development, Tips & Tricks, User Contests, Beta releases and some insight about the team behind Help desk pilot.

Stay tuned for all the excitement. Be sure to subscribe to our RSS feed to be updated whenever we have a new blog entry.

Welcome to Help Desk Pilot official blog. This official help desk pilot developer blog is aimed to provide latest development updates, essential tips & tricks and future development plans. Subscribe to the RSS feed and stay tuned!