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Buzz: Helpdesk Pilot 4.1.0 now available Get Upgrade What's new
Feature Rich Helpdesk Pilot
Feature Rich Helpdesk Software - With the new version of Helpdesk Pilot, version 4.1.0, we have added many new features to the already great set. We strive to make Helpdesk Pilot the best support management software available, and this is another step in that direction. Take a look at the features below and click on each of them to know more.
Email Management
With a robust email parser Helpdesk Pilot enables you to turn customer emails into tickets. You can set each email id as a department.
Canned Replies
Over 80% of support emails are standard questions that customers ask. Provide them quick responses using our Canned Replies feature.
Easy Installation
Installing Helpdesk Pilot is easy and takes only a few minutes. A simple web based form lets you provide information required to create the database and the administrator account.
Multi Lingual
Available in various international languages, Helpdesk Pilot is the most widely used helpdesk software for small and medium enterprises.
Powerful and secure admin
Helpdesk Pilot is build on a rock solid administration platform allowing you to set various parameters of the applications with at most ease.
Ticket Management
Helpdesk Pilot provides a no-nonsense tickets management page that would let admins and staff members to track every ticket efficiently.
Custom Fields
Create custom fields that can either be used internally or filled in by the customer/user. Each custom field can be set to one or multiple department it belongs.
Plugin Architecture
HelpDesk Pilot offers a plug-in architecture that enables you to add available plugins. Plugins can be added to existing Help desk installation.
Customer portal
Ideal for growing companies that want to reduce customer support costs by providing customers various sources to find answers and raise queries that they can easily track.
Mass Reply
You can reply to many tickets at once using the Mass Reply feature. Ideally you can send mass reply to all tickets that have raised the question, bug or issue.
Activity Tracking
Every action on a ticket by any member of the application is tracked. This activity log is available below every ticket ordered in chronologically.
RSS
With the advantage of being able to read RSS on literally any internet enabled device (including mobile phones) - stay informed all time, anywhere.
Private Notes
Private note on a ticket makes staff members or admins adding their note and sharing information about the ticket with others easy.
Online Staff members
Always be aware of the other staff members that are currently logged into the help desk system.
Simple and advance search
There are numerous filters and search options available to let you find tickets across the help desk system.
Move tickets
Helpdesk Pilot lets you move or route tickets across departments making collaboration across team easy and simple.
Mail templates
Mail Templates in Helpdesk Pilot are 100% customizable. From auto-responders to important notifications can be customized exactly the way you want them to be.
Account & Settings
Every administrator and staff member can manage their profiles using the profile link. Personal preference like Time-zone and language can be set here.
Statistics and reports
You can view statistics & reports based on the activities across the system. Helpdesk Pilot offers you in-depth statistics on activity, participation, time-spent and various other parameters.
Print Support Tickets
Helpdesk Pilot provides printer friendly tickets format to let you print tickets. You can print one ticket at a time or print multiple tickets with a single command.