A solution for customers to easily search through articles in order to find answers to their own questions. An effective self help method of providing easy access to information in order to address needs quickly and efficiently. Help Desk Pilot Knowledge Base plugin is priced at $149.95 and requires Help Desk Pilot 4.4.0 or above to be installed. more info
Helpdesk Pilot SLA Plugin keeps track of tickets that remain un-responded and escalates them with email notification to the staff members about the ticket. This ensures that no ticket remains unattended and is answered within a stipulated time frame. more info
Helpdesk Pilot supports Active Directory / LDAP authentication. With this plugin, Helpdesk Pilot aims to obviate the need of adding all your staff records to its database during configuration or storing the staff/customer password. Your staff's/end-user's login would be authenticated against active directory thereby making the interface very secure.more info
Helpdesk Pilot is a copyrighted software and owned by Tenmiles Technologies. The product is shipped with a copyrighted license and links tracking back to helpdeskpilot.com or tenmiles.com should not be removed. However, if you would like to wholly customize the software and remove the copyright notice. more info
Smart Rules plugin makes it easy for you to gain more control over your Helpdesk system, extend its functionality and increase overall efficiency. You can define rules/conditions to identify a set of new tickets and perform automated actions on them. Smart Rules plugin is priced at $69.95 and requires Helpdesk Pilot 4.2.0 or above.more info
As an administrator, you can now group the customers into various groups. Useful for the customers, as a group to see each others ticket and increase efficiency. Customer Groups Plugin is priced at $99.95 and requires Helpdesk Pilot 4.2.0 or above.more info
This help desk plugin is free and requires Helpdesk Pilot 2.5.0 to be installed.
Click here for Download and Installation instructions.
This help desk plugin is free and requires Helpdesk Pilot 3.0.0 to be installed.
Click here for Download and Installation instructions.
