"HelpDesk Pilot is fantastic!"

HelpDesk Pilot is fantastic! We found it on the internet in the morning, by the afternoon we had it fully installed and my engineering team were using it with our customers the same day. I couldn't believe how easy it was to install and unlike many others on the market it worked first time without any errors. We now use HelpDesk Pilot every day, our service has improved and our maintenance customers now see the true value of our support when we show them the reports it can produce. Well done HelpDesk Pilot Team!

"Tracking requests more efficiently"

Help Desk has become an invaluable part of our day to day operations. It has really streamlined the customer support process with our clients. We find that we are able to provide better customer service and turn requests around quicker just with the time saved by tracking requests more efficiently. The software has more than paid for itself.

"I had it up and running in 5 minutes"

First off, let me say that HelpdeskPilot is a great product. And it's easy to setup as well. I had it up and running within 5 minutes or so. I am really impressed with all the features, and yet its still easy to use. Really love it.

"Terrific support system"

Our ClickCartPro shopping cart software is a very robust product that garners numerous questions about implementation daily. We are so fortunate to have HelpDeskPilot as an ally so that the right techs get matched with the right customers about as quickly as is humanly possible. Thanks for this terrific support system.

"Incredibly clean interface"

Incredibly clean interface. Compared with most other helpdesk interfaces, it's by far the easiest to understand and the message preview feature is neat.

"Brilliant helpdesk software"

We have just purchased and launched your online support ticketing system. I think it is a brilliant helpdesk software second to none, even after having tried pretty much all the available ticketing systems out there.

"Extremely impressed"

There are a lot of options out there for software like this. Ranging from "free" to Open Source to commercial. We were initially hesitant to make an investment in a commercial package, believing that we could not afford to. However, during our evaluation HelpDesk Pilot stood out because of its ease of use and configuration. It was certainly the most attractive package we had seen. Then we had to worry about the pricing. But soon, that was no problem :) The pricing model allowed us to purchase the product now and get going at a low entry cost and tons of functionality with plenty of plugins and upgrades available for the future as we mature our service process and grow. We had many questions during the evaluation process and found that through the use of their own software the sales team at HelpDesk Pilot were able to quickly answer questions and point us to very detailed knowledgebase articles. This simply further reinforced our confidence that we could take our service process to a new level using this software. So we made the purchase! On top of all this, we were extremely impressed at the ease of installation. Within minutes of purchasing we received our download links and 20 minutes later our support site was up and running - complete with two departments linked to our support emails for ticket generation and a full functioning knowledgebase! We are very impressed with HelpDesk Pilot.

"A Tremendous help to my Business"

Recently my company had a surge in membership and I knew there was no possible way I would be able to keep up without some type of system to manage customer tickets. I found Help Desk Pilot on the internet, and my experience has been amazing ever since. After my initial inquiry a representative from the company called me back right away and answered all my questions. The enrollment process was easy, and everything worked exactly as explained. No surprises! Furthermore, I've needed support since the launch of my Help Desk Pilot Software and the reps have been right there and helped me get things configured properly to make sure my support is streamlined. I definitely recommend Help Desk Pilot to anyone seeking support desk software. Their system is easy to use, and they support it!